1. How will Brexit affect shopping from the UK?
As of 1st January 2021, the UK has officially left the European Union. This has brought along changes that customers need to be aware of prior to ordering their packages from the UK. When buying any product from a UK seller, additional VAT, customs and excise duty as well as customs clearance fees may apply. UK VAT will be included in the price of the product, however, when the parcel arrives in our hub in Italy you would also need to pay VAT in Italy (22%) over and above that product price. Customs duties would also be added to purchases. In addition, customs clearance fees would also apply.
Due to these changes, we recommend that you shop online from EU based online stores and have your goods delivered to you through the Italy hub. Parcels arriving from non-EU origin will not be accepted by the Italy hub and YouShopWeShip will not be liable for any losses suffered as a consequence.
2. Will you still be offering the service from both the UK and Italy hubs?
Service from the UK hub is suspended; however, the Italy hub will be operating as usual.
We can deliver your goods to Malta should the delivery option not be available on the website you are shopping from. All you would need to do is include the address of the YouShopWeShip Italy hub at check-out when placing your order instead of using your Maltese address, submit your booking on our website and we will have it delivered straight to your door.
Websites that you may frequently use, may be UK based. It is important to note that due to Brexit, new procedures apply when shopping from UK based websites. All items bought from the UK are subject to customs clearance and additional VAT, excise and customs duty charges may apply. Therefore, packages which are non-EU in origin will be refused by the Italy Hub and YouShopWeShip will not be liable for any losses suffered as a consequence. We recommend that you make use of EU online stores, which could be similar to the UK based sites, such as Amazon and Ebay. These would ultimately ship your package from an EU warehouse and therefore your purchase will not be subject to any additional taxes and duties. You can still have your goods delivered to you from any seller through the YouShopWeShip Italy hub.
3. When I send my parcel from a UK seller to the Italy hub would I still get charged tariffs and duties?
Yes, any items purchased from the UK are subject to tariffs and duties when entering any EU country. However, since this service is no longer offered, sending an item from the UK to the YSWS Italy hub means that the package will be rejected by the Italy Hub and YouShopWeShip will not be liable for any losses suffered as a consequence.
Due to these changes, we recommend that you shop online from EU online stores and have your goods delivered to you through the Italy hub.
4. I have heard about UK sellers shipping through a European warehouse will I still get charged tariffs and duty if I shop from these websites.
Some UK sellers have moved their warehouse base to an EU country to cater to European shoppers following the changes that Brexit has brought about. When buying from a UK seller online one should pay close attention to be sure that that the particular seller is now shipping from an EU warehouse. Should this be the case you will not be charged tariffs and duties. However, should the UK seller be sending the orders from the UK, additional VAT, customs and excise duty as well as customs clearance fees may apply.
In this case, when the parcel arrives in our hub in Italy it will be rejected by the Italy Hub and YouShopWeShip will not be liable for any losses suffered as a consequence.
We recommend that you shop online from EU based online stores and have your goods delivered to you through the Italy hub.
How do I pay for my shipping fees?
Your shipping fees are paid at time of consigning parcel/s to you. As your shipping fees are not prepaid; you will not have to worry that you might have been overcharged when placing your booking and paying instantly online.
Can my purchase be collected directly from the seller?
Yes, we certainly can. However BIG or small the item you are considering purchasing; we can arrange collection directly from the seller’s door. Our YSWS Team is available to recommend the most cost-effective transport solutions.
Are there any restricted or prohibited items that cannot be shipped?
Certain items are subject to carriage restrictions whilst others are considered as prohibited items and therefore cannot be transported. We suggest that you visit the PROHIBITED ITEMS list for further guidelines. At the same time, our YSWS Team is available to assist you when requiring clarifications about this matter. Click here to view prohibited items.
Is my purchase subject to customs clearance; duties & taxes?
Products that are originating from non-EU countries are subject to customs clearance; duties and taxes at the first EU entry point. However, he company policy is not to accept packages of non-EU origin at YouShopWeShip Hubs.
What about the items that have been purchased, would they be insured?
Insurance is at the discretion of the buyer. Your purchases are not insured by the YSWS as service provider. YSWS as service provider cannot be held liable for loss; damages; breakages etc.
What about the delivery arrangements?
Local distribution is performed between Monday-Friday during normal working hours; Public holidays excluded.
What if I miss my delivery?
If no-one is available when the courier arrives to deliver your parcel, a card is left at the premises. The parcel would have then to be collected from our facility from the next working day. Should you wish to have your parcel to be re-delivered and not collected; a delivery surcharge will apply. Our YSWS Team will assist you when this is requested.
What if my item would have to be returned to the seller?
We can provide different service levels to return your items to the seller. Our YSWS Team is available to suggest the most cost-effective transport solutions in line with the sellers’ recommendations and conditions.
Online help
The YSWS Team can be contacted on email address: info@youshopweship.eu or by phone on +356 2124 0877
BENEFIT by getting advantageous rates on shipping. Our service ensures that you receive your parcels whether your favourite online stores ship to Malta or not
We offer a simple and safe way to ship your favourite items whether BIG or small. Your shipping fees are not paid for at time of booking BUT only on consigning your parcels.
Your package arrives at our overseas processing facility; check weighed and measured, shipped and delivered to the comfort of your home or to your preferred delivery address.
