Despite the current situation, our service is running as usual.

You Shop We Ship

Frequently Asked Questions

Brexit Related FAQ’s

1.     How will Brexit affect shopping from the UK?

As of 1st January 2021, the UK has officially left the European Union. This has brought along changes that customers need to be aware of prior to ordering their packages from the UK. When buying any product from a UK seller, additional VAT, customs and excise duty as well as customs clearance fees may apply. UK VAT will be included in the price of the product, however, when the parcel arrives in our hub in Italy you will also need to pay VAT in Italy (22%) over and above that product price. You will not need to pay VAT in Malta when the package arrives, as additional VAT in the EU is only required to be paid once. This applies to goods costing more than €22. Customs duties may also be added to purchases with a value of over €150. In addition, a customs clearance fee will also apply. This fee will be determined based on the price of the product.

It is important that when using YouShopWeShip for each parcel that is purchased from a UK based website an official invoice is made available by the seller. The seller may not provide this immediately upon purchase, therefore it is important to request this invoice by contacting the seller directly during the order process. This invoice is used for customs clearance purposes and therefore should include details such as; the contents of the package, price, HS code, country of origin, weight and dimensions. Once the product is ordered and this form is in hand, please send an email on info@youshopweship.eu with your order details and respective invoice and our team will guide you as to what charges your parcel will be subject to.

Due to these changes, we recommend that you shop online from EU based online stores and have your goods delivered to you through the Italy hub. Especially since the UK hub’s service is suspended for private individuals.

2.     Will you still be offering the service from both the UK and Italy hubs?

Service from the UK hub is temporarily suspended, however, the Italy hub will be operating as usual.

We can deliver your goods to Malta should the delivery option not be available on the website you are shopping from. All you would need to do is include the address of the YouShopWeShip Italy hub at check-out when placing your order instead of using your Maltese address, submit your booking on our website and we will have it delivered straight to your door.

Websites that you may frequently use, may be UK based. It is important to note that due to Brexit, new procedures apply when shopping from UK based websites. All items bought from the UK are subject to customs clearance and additional VAT, excise and customs duty charges may apply. Please see (link to FAQ 1) for more information. We recommend that you make use of EU online stores, which could be similar to the UK based sites, such as Amazon and Ebay. These would ultimately ship your package from an EU warehouse and therefore your purchase will not be subject to any additional taxes and duties. You can still have your goods delivered to you from any seller through the YouShopWeShip Italy hub.

3.     When I send my parcel from a UK seller to the Italy hub do I still get charged tariffs and duties?

Yes, any items purchased from the UK are subject to tariffs and duties when entering any EU country. Sending an item from the UK to the YSWS Italy hub means that additional VAT in Italy will apply.

When buying any product from a UK seller, additional VAT, customs and excise duty as well as customs clearance fees may apply. UK VAT will be included in the price of the product, however, when the parcel arrives in our hub in Italy you will also need to pay VAT in Italy (22%) over and above that product price. You will not need to pay VAT in Malta when the package arrives, as additional VAT in the EU is only required to be paid once. This applies to goods costing more than €22. Customs duties may also be added to purchases with a value of over €150. In addition, a customs clearance fee will also apply. This fee will be determined based on the price of the product.

Due to these changes, we recommend that you shop online from EU online stores and have your goods delivered to you through the Italy hub.

4.     I have heard about UK sellers shipping through a European warehouse will I still get charged tariffs and duty if I shop from these websites.

Some UK sellers have moved their warehouse base to an EU country to cater to European shoppers following the changes that Brexit has brought about.  When buying from a UK seller online one should pay close attention to be sure that that particular seller is now shipping from an EU warehouse. Should this be the case you will not be charged tariffs and duties. However, should the UK seller be sending the orders from the UK, additional VAT, customs and excise duty as well as customs clearance fees may apply.

In this case, when the parcel arrives in our hub in Italy you will also need to pay VAT in Italy (22%) over and above that product price. You will not need to pay VAT in Malta when the package arrives, as additional VAT in the EU is only required to be paid once. This applies to goods costing more than €22. Customs duties may also be added to purchases with a value of over €150. In addition, a customs clearance fee will also apply. This fee will be determined based on the price of the product.

We recommend that you shop online from EU based online stores and have your goods delivered to you through the Italy hub.


General FAQ’s

How do I pay for my shipping fees?
Your shipping fees are paid at time of consigning parcel/s to you.. As your shipping fees are not prepaid; you will not have to worry that you might have been overcharged when placing your booking and paying instantly on line.

Can my purchase be collected directly from the seller?
Yes, we certainly can. However BIG or small the item you are considering purchasing; we can arrange collection directly from the seller’s door. Our YSWS Team is available to recommend the most cost-effective transport solutions.

Are there any restricted or prohibited items that cannot be shipped?
Certain items are subject to carriage restrictions whilst others are considered as prohibited items and therefore cannot be transported. We suggest that you visit the PROHIBITED ITEMS list for further guidelines. At the same time, our YSWS Team is available to assist you when requiring clarifications about this matter. Click here to view prohibited items.

Is my purchase subject to customs clearance; duties & taxes?
Products that are originating from non-EU countries are subject to customs clearance; duties and taxes at the first EU entry point.

What about the items that have been purchased, would they be insured?
Insurance is at the discretion of the buyer. Your purchases are not insured by the YSWS as service provider. YSWS as service provider cannot be held liable for loss; damages; breakages etc.

What about the delivery arrangements?
Local distribution is performed between Monday-Friday during normal working hours; Public holidays excluded.

What if I miss my delivery?
If no-one is available when the courier arrives to deliver your parcel, a card is left at the premises. The parcel would have then to be collected from our facility from the next working day. Should you wish to have your parcel to be re-delivered and not collected; a delivery surcharge will apply. Our YSWS Team will assist you when this is requested.

What if my item would have to be returned to the seller?
We can provide different service levels to return your items to the seller. Our YSWS Team is available to suggest the most cost-effective transport solutions in line with the sellers’ recommendations and conditions.

Online help
The YSWS Team can be contacted on email address: info@youshopweship.eu or by phone on +356 2124 0877

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We offer a simple and safe way to ship your favourite items whether BIG or small. Your shipping fees are not paid for at time of booking BUT only on consigning your parcels.

We Ship Your Goods

Your package arrives at our overseas processing facility; check weighed and measured, shipped and delivered to the comfort of your home or to your preferred delivery address.

Who We Are

You Shop…We Ship!™ service has become synonymous and well-known with the local online shopping community.

We offer a simple and safe way to ship the brands you love no matter how BIG or small and deliver them to YOU.

We stand out in helping shoppers shop across borders and deliver parcels directly to their door. Our customers rely on our know-how to ship safely and in the most cost-effective manner possible.

For additional information please do not hesitate to contact us at info@youshopweship.eu